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Sotetsu Hotel Management, which operates a total of 58 hotels under 4 brands in Japan and overseas (as of the end of January 2021, including those under preparation for opening), has been promoting the use of ICT (Information and Communication Technology) since around 2017 to improve customer convenience. After using the tripla chatbot at the Sotetsu Fresa Inn Nihonbashi Kayabacho for 1 year, the company expanded...

The "tripla chatbot" can be used not only on official corporate websites, but also on official LINE accounts, Facebook Messenger, and smartphone apps. Tetsudou Kaikan Co., Ltd., the operator of the commercial facilities in Tokyo Station's Ekinaka and Ekisoto, uses a variety of tools to connect with customers. We asked the company about the reasons and benefits of using tripla chatbot, which was introduced to various parts...

Hotel Cham Cham Taipei in New Taipei City, Taiwan. The company introduced tripla's AI chatbot to automate the handling of inquiries. We asked the company about the effects of the introduction, and how it has led to improved customer service.             Hotel Cham Cham Taipei   Ms. Audrey Liu, Public Relations Department               Q: What were the effects of using the tripla chatbot?   - Eliminate customer response wait time   The AI provides immediate...

Caesar Park Hotel Banqiao is an international tourist hotel in Taipei, Taiwan. tripla AI chatbot has been implemented in order to minimize labor costs and improve customer service. We asked the company, which is handling inquiries inside and outside Taiwan, about the effect of using our chatbot.             Caesar Park Hotel Banqiao   Zara Wang, Manager of the Public Relations Department         Q: "How was the result after using tripla AI Chatbot?"   A:...

Tokyo Bay Tokyu Hotel is a city resort overlooking Tokyo Bay. As part of its facility-wide efforts to improve customer satisfaction, the company introduced the "tripla chatbot" on its official website in order to provide customers with easy-to-understand and simple information. We asked them about the results of its introduction and how they are using it so far.               Tokyo Bay Tokyu Hotel   Mr. Naoto Kajiwara, Assistant Manager...

Since April 2, 2020, tripla AI Chatbot is available on the official website of Keisei Bus Co., Ltd., whose head office is in Chiba Prefecture. Through the chatbot, express bus users can make inquiries in multiple languages, such as route information, reservation method, ticketing method, and terminal information.     Check out the website here...